FAQ. We have made every effort to address all the questions you may have about our work. If you have not found an answer to your question, please contact us by any convenient means and we will be happy to provide you with advice.

FAQ

We are located in Santa Fe Springs, CA 90670

Our office business hours 9am - 5pm PST

We occupy 2 buildings, 60,000+ sq ft of storage space in total, 16 loading docks total, 8 of them with dock levelers.

Our facility is insured and secured, we do have general liability insurance, security and fire sprinkler system.

Warehousing and fulfillment on site. All the services provided by our trained team only.

We are a multifunctional prep center and have been in the industry since 2017, and offer the following services:

- cross-docking
- consolidation/deconsolidation
- last mile delivery, express delivery, LAX airport/LA sea port pick ups, delivery from bonded warehouses (box trucks, 53’ dry vans, bobtail available)
- storage (short, long-term)
- FBA prep services
- FBM prep services
- Other warehouse services available upon request

Our typical turnaround time - 24-48h, except processing returns.

Yes, you can use both Amazon FBA (Fulfillment by Amazon) and merchant fulfillment (FBM, or Fulfillment by Merchant) in combination. We provide assistance for both FBA and FBM services concurrently.

Yes, our shipping covers all of the United States. We provide nationwide shipping services to ensure that customers from all across the country can receive their purchases.

Yes, we do ship internationally (except for dangerous goods).

We offer competitive pricing for product storage, with flexible options to suit varying business needs. Our rates are designed to help businesses save on storage costs, optimizing their overall operational expenses. We charge storage by cubic, prorated daily and we do not increase our storage fees during the pick season. And you won't have any overstock or removal orders issues.

To access our pricing page, simply click on the 'Services' option located in the top menu or contact us directly and we will provide you with all the necessary information.

Our prices remain constant regardless of the season.

Our pricing model includes inventory storage, fulfillment (pick and pack), returns, and relabeling. The pricing chart will be customized as per your business needs. The pricing standards are simple and transparent. You are welcome to contact us for more details.

Storage fees are charged in cubic feet, which is more cost efficient. You won't be able to see this option in many warehouses but it proved to be more cost efficient than "by pallet" storage as you pay for actual size of your cartons rather than for pallets spaces limited by their height.

No paid subscriptions. We do not charge a monthly subscription fee either. The seller only needs to pay for the chosen inventory storage fees and fulfillment services.

Amazon offers its customers the option to return and exchange goods without any conditions. However, most of these returned goods are not resold on the platform. This policy leads to losses for sellers. However, A-Storage Hub, on the other hand, can replace labels or packaging for products and sell them again. This can help sellers maximize their profits.

Certainly. At A-Storage Hub, products that undergo the return and relabeling process are typically approved for sale on various e-commerce platforms. We offer comprehensive support for all aspects of omni-channel fulfillment, including returns and relabeling, as well as shipping and delivery services.

Yes, our company is able to accept, store, and process FBA removals.

Fulfillment by Amazon (FBA) returns charges typically consist of fees for return services (such as receipt, listing, tally, and replacement of new FNSKU), storage fees, and outbound order processing fees. The exact pricing is determined by factors such as the quantity of goods, the services provided, and calculations based on dimensional weight.

Quality problems with the product, product labels, or external packaging damage do not have an impact on sales. Returns can be re-labeled and returned to inventory to ensure that your product remains available for future orders.

There are no any monthly quantity requirements.

There are no any specific labeling requirements for items before they are shipped to us.

All incoming cartons shall be marked appropriately and contain the following:

1. client name/company name
2. product name
3. number of units inside the box
4. SKU

20'' container unload - $450 USD
40'' container unload - $650 USD
45'' container unload - $750 USD

Yes, certainly. We will accept your shipment and add it to the Inventory in the App, after which you will be able to create orders for shipments.

The receiving process includes the following steps:

1. Unloading the shipment.
2. Identifying the shipment.
3. Identifying the contents of the shipment.
4. Allocating inventory spots.
5. Putting products away.
6. Updating inventory.

No, not at all. We are ready to work with experienced sallers as well as newcomers. We understand that beginners in the field of e-commerce face many difficulties at the start of their journey. We are ready to partner with everyone.

Yes, we provide services to OA sellers.

Our support team operates in multiple time zones, which means we are always ready to answer your questions via email, Skype, or WhatsApp.

We have our own software specifically designed for FBA sellers. This software covers order management, billing, and includes a support chat feature, integration with various marketplaces.